Deliver Impactful Messages with Automated Voice Broadcasts
Voice Messaging is a powerful and direct communication channel that allows businesses to broadcast pre-recorded voice messages to large groups of customers instantly. Whether you’re delivering important transaction alerts or running a high-engagement promotional campaign, our Voice Services offer unmatched scalability, clarity, and reach.
CommNest Technologies offers two categories of voice messaging services—Transactional Voice Messaging and Promotional Voice Messaging-each designed to serve distinct use cases while complying with TRAI regulations.
Automated & Reliable Communication for Critical Updates
Transactional Voice Services are best suited for time-sensitive, service-related communication such as OTPs, appointment reminders, account alerts, and more.
Boost Engagement with Broadcast Voice Campaigns
Promotional Voice Services allow you to broadcast customized voice messages to your audience for marketing, event promotions, surveys, and announcements.
A Unified, Professional & Customer-Friendly Inbound Calling Experience
A Toll-Free Number is a special telephone number that allows your customers to call you without incurring any charges. Instead, the call charges are borne by your business—making it a powerful customer service and lead generation tool that encourages more inbound communication.
At CommNest Technologies, our Toll-Free Number Service is seamlessly integrated with IVR (Interactive Voice Response) to create a smart, automated, and scalable voice solution for businesses of all sizes.
Customers from anywhere in India can reach your business by calling a single 1800-series number.
Every incoming call is greeted with a professionally recorded welcome message, ensuring a consistent and polished brand experience.
Depending on the caller’s selection (e.g., Press 1 for Sales, Press 2 for Support), calls are forwarded to the relevant team or department.
Incoming calls can be diverted to different locations or mobile numbers based on time, language preference, or availability of agents.
The service is completely free for your customers to use. All call charges are paid by your business, making it a customer-centric solution.
Here’s how the system functions:
Incoming calls are handled by a smart, pre-configured system that greets callers, offers menu options (press 1 for sales, press 2 for support, etc.), and routes calls accordingly based on your business needs.
Calls can be routed to different departments or team members (Level 1 Forwarding), ensuring no lead or customer inquiry is missed.
The IVR platform is built on a robust PRI (Primary Rate Interface) landline network, ensuring high call quality, uptime, and reliability.
You gain access to detailed call analytics and reporting dashboards to monitor all incoming calls, call duration, missed calls, and more.
Why Choose Our IVR Service?
|
Feature / Package |
Description |
|
Web Interface |
Web interface for basic configuration and visibility of reports available. |
|
Welcome Message |
Time and event-based welcome message to caller. |
|
SMS Alerts on Call |
SMS credits to be purchased additionally. |
|
Programmable Extension |
Number of extensions that can be configured. |
|
Call Recording |
All calls received are recorded in real time and available on the web interface with other call details. |
|
Voice Mail |
If the extensions do not take the call, the caller can leave a voice mail message, which is recorded and can be accessed via the panel. |
|
Call Forwarding |
Based on multiple factors such as call duration, key press, caller location, etc. |
|
Free Call Units |
Allocated as per the price plan, monthly—no carry forward. Post limit, call rate of ₹0.80 per 60 seconds applies. Credits are prepaid. |
|
Line / Channel Available |
Flexible based on call flow. |
|
Multi Level IVR |
Multiple levels/extensions for caller options (e.g., language, department, etc.). |
|
Customer On Hold Music |
Soft music played to the caller while on hold. |
|
After Hour Support |
Pre-configured messages for holidays and non-working hours. |
|
Intelligent Agent Routing |
Routes the call to the same agent the caller spoke to earlier, improving personalization. |
|
Package Name |
Plan A |
Plan B |
Plan C |
|
Rate Per Month (₹) |
1,600 |
2,200 |
3,500 |
|
12 Month Cost (₹) |
19,200 |
26,400 |
42,000 |
|
GST @ 18% (₹) |
3,456 |
4,752 |
7,560 |
|
Total Package Amount (₹) |
22,656 |
31,152 |
49,560 |
|
Free Minutes Per Month |
1,000 |
2,000 |
3,000 |
|
Billing Rate After Free Min (₹/min) |
0.80 |
0.80 |
0.80 |
|
IVR Channels Allocated |
Flexible |
Flexible |
Flexible |
Capture Leads & Customer Intent with Zero-Cost Interactions
Missed Call Services are one of the most efficient tools for lead generation, customer engagement, and feedback collection. Whether you’re conducting surveys, running promotional campaigns, or enabling opt-in subscriptions, a missed call system allows users to reach you without incurring any call charges, while giving you actionable insights in real-time.
At CommNest Technologies, we offer scalable missed call solutions that are API-ready, customizable, and integrated with smart dashboards to help you manage, respond, and convert leads effectively.
Customers can connect without spending a single rupee.
Every missed call is logged with full caller details.
Automate thank-you SMS responses or callbacks.
Send leads directly to your CRM or third-party applications.
Simple, fast, and effective communication trigger.
Package Plans
Package Name | Starter | Business |
Rate Per Month (INR) | ₹750 | ₹1,250 |
12-Month Cost (INR) | ₹9,000 | ₹15,000 |
GST @ 18% (INR) | ₹1,620 | ₹2,700 |
Total Package (INR) | ₹10,620 | ₹17,700 |
Missed Calls Per Month | 10,000 | 20,000 |
Missed Calls Per Year | 1,20,000 | 2,40,000 |
Channels Allocated | 3 | 3 |
All plans include a web-based dashboard and support callback API integration.