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IVR – Interactive Voice Response

What is IVR and How Does It Work?

Interactive Voice Response (IVR) is a powerful telephony solution designed to give your business a professional, automated phone presence, regardless of your team’s size or location.

Here’s how the system functions:

You are provided with a virtual phone number (without a physical SIM card), issued directly by the mobile operator. This number becomes your primary IVR line for customer interactions.

Incoming calls are handled by a smart, pre-configured system that greets callers, offers menu options (press 1 for sales, press 2 for support, etc.), and routes calls accordingly based on your business needs.

Calls can be routed to different departments or team members (Level 1 Forwarding), ensuring no lead or customer inquiry is missed.

The IVR platform is built on a robust PRI (Primary Rate Interface) landline network, ensuring high call quality, uptime, and reliability.

You gain access to detailed call analytics and reporting dashboards to monitor all incoming calls, call duration, missed calls, and more.

  • Virtual number without a SIM card
  • Customized call flow setup (greetings, menus, forwarding rules)
  • Multiple level call forwarding (Level 1 and beyond)
  • Department-wise call routing
  • No hardware installation required
  • 24x7 accessibility to callers
  • Real-time call logs and reporting dashboard
  • Professional business presence for callers
  • Scalable solution suitable for startups to enterprises

Pricing Structure

Our IVR service pricing is structured around three key components, designed to be both flexible and cost-effective:
  • The IVR service is provided on a rental model, billed in advance for 12 months.
  • This covers the use of the virtual number, call management platform, and reporting dashboard.
  • Every month, your IVR number will include a defined number of free call minutes.
  • These minutes are refreshed each month and are not carried forward.
  • Once your monthly free minute quota is exhausted, a standard per-minute call rate will apply.
  • Additional credits for usage beyond the free limit must be purchased in advance or as required.

Why Choose Our IVR Service?

  • No infrastructure or hardware investment
  • Immediate activation and setup support
  • Scalability to handle large call volumes
  • Enhanced caller experience with personalized greetings
  • Centralized call tracking for improved decision making
  • Supports remote team structures and multi-location setups

IVR Service Features

Feature / Package

Description

Web Interface

Web interface for basic configuration and visibility of reports available.

Welcome Message

Time and event-based welcome message to caller.

SMS Alerts on Call

SMS credits to be purchased additionally.

Programmable Extension

Number of extensions that can be configured.

Call Recording

All calls received are recorded in real time and available on the web interface with other call details.

Voice Mail

If the extensions do not take the call, the caller can leave a voice mail message, which is recorded and can be accessed via the panel.

Call Forwarding

Based on multiple factors such as call duration, key press, caller location, etc.

Free Call Units

Allocated as per the price plan, monthly—no carry forward. Post limit, call rate of ₹0.80 per 60 seconds applies. Credits are prepaid.

Line / Channel Available

Flexible based on call flow.

Multi Level IVR

Multiple levels/extensions for caller options (e.g., language, department, etc.).

Customer On Hold Music

Soft music played to the caller while on hold.

After Hour Support

Pre-configured messages for holidays and non-working hours.

Intelligent Agent Routing

Routes the call to the same agent the caller spoke to earlier, improving personalization.

Package Name

Plan A

Plan B

Plan C

Rate Per Month (₹)

1,600

2,200

3,500

12 Month Cost (₹)

19,200

26,400

42,000

GST @ 18% (₹)

3,456

4,752

7,560

Total Package Amount (₹)

22,656

31,152

49,560

Free Minutes Per Month

1,000

2,000

3,000

Billing Rate After Free Min (₹/min)

0.80

0.80

0.80

IVR Channels Allocated

Flexible

Flexible

Flexible

Terms & Conditions

1

Offer valid for 7 days from the date of issue.

2

SMS charged on a push basis.

3

Service provided on a 10-digit virtual number.

4

Premium and toll-free numbers available at extra cost.

5

Full prepaid payment required before service activation.

6

Pricing, credits, and sender ID subject to TRAI regulations.

7

Services sold online; no on-site visits.

8

GST @18% included in the package cost. No refunds after purchase; ensure due diligence.